New Manager Course:

A warm welcome from Louise followed by a brief introduction to The New Manager Course and what to expect over the coming chapters.

In Chapter 1, we delve into the essential difference between managing yourself and managing others. Whether you're an aspiring manager, a current manager, or someone who has recently taken on a managerial role, understanding this distinction is vital for your success.

In this second chapter, we explore the importance of setting up boundaries from the start. Establishing clear boundaries is crucial to prevent overwhelm, long working hours, sacrificing your personal life, and experiencing burnout. It forms the foundation for a productive and healthy work environment.

In this chapter, we explore leadership styles to help you discover your unique leadership approach. Understanding various leadership styles is crucial for adapting your style to different situations and effectively guiding your team towards success.

In this chapter, we explore the significance of one-to-one sessions as a powerful tool for effective leadership and team member development. Conducting regular and meaningful one-to-one sessions with your team members is crucial for building trust, encouraging growth, and enhancing communication. Discover the key elements of running successful one-to-one sessions and explore example questions to make your sessions more impactful.

Providing effective feedback to your team members is a challenge faced by many managers. While it's easy to praise, giving constructive and timely feedback can be more difficult. In this chapter, we'll explore the necessary skills and techniques to deliver feedback that inspires growth and empowers your team members.

As a new manager, establishing clear goals and aligning your team's efforts is essential for success. Without clear objectives, you may encounter challenges such as difficulty evaluating performance, a lack of accountability, or team members becoming disengaged. In this chapter, we'll explore the benefits of using OKRs (Objectives and Key Results) as a framework to measure performance and create focus.

Effective team management and collaboration require an understanding of team development stages. Many new managers struggle to create cohesive teamwork due to differences in working styles and communication challenges within their teams. This can lead to reduced productivity and increased managerial burden.

In chapter 8, we'll delve into the use of team guidelines and norms to create a positive work environment and guide you through the team development phases discussed in the previous chapter.

Throughout this chapter, you'll gain the knowledge and skills needed to address challenges such as miscommunication, coordination issues, team burnout, low employee engagement, and retention. By establishing effective team guidelines and norms, you'll lay the groundwork for success, enabling your team to work harmoniously and achieve their goals together. The result is an environment that people genuinely want to be a part of.

As a manager, your role extends beyond offering solutions to your team's challenges. Coaching team members to independently tackle problems reduces your managerial burden, decentralising decision-making. Empowering team members to resolve challenges on their own frees you from being involved in every minor issue, allowing you to focus on higher-level responsibilities.

In this chapter, we'll explore a powerful technique to address a common challenge - gaining your team's support for new ideas while reducing resistance to change. As a leader, you understand that change can be met with apprehension, skepticism, or even resistance from your team members.

In Chapter 11, we'll explore the importance of conducting performance reviews and collecting 360-degree feedback. As a manager, ensuring your team performs optimally is crucial. Annual performance reviews and 360 feedback can help identify strengths, address weaknesses, and align your team with organisational goals. We also discuss the benefits of collaborating with your HR team (or representative) for additional support in this process.

In Chapter 12, we examine the essential steps in recruiting new team members. From crafting compelling job ads to conducting interviews, we'll guide you through the process of building exceptional teams.

In Chapter 13, we focus on creating a seamless onboarding experience for new hires. Starting a new job can be overwhelming, but with a structured onboarding process, you can ensure their success from day one.

In Chapter 14, we explore the art of upward management, a critical skill for any manager. Upward management involves effectively communicating and collaborating with your superiors to ensure alignment, gain support for your team, and achieve organisational goals.

A closing segment which concludes the course and briefly looks back at what's been covered.

Explore this in-depth video presentation on how establishing team norms can effectively mitigate toxicity in the workplace, ultimately leading to improved results. This chapter equips you with valuable tools and strategies, enabling you to shift from moments of frustration to building a high-performing team that work better together.